Shipping Policy

SHIPPING POLICY

At Musiciangoods, we are dedicated to providing you with the highest quality handcrafted items. Some of our products are meticulously handcrafted, resulting in longer processing and shipping times. We strive to deliver exceptional items, and we appreciate your understanding and patience.

Shipping Times:

Our estimated delivery timeframe for handcrafted items is approximately 7-14 working days upon order completion. Shipping costs for all our products are free.

Shipping Services:

To ensure reliable and timely delivery, we entrust your orders to reputable courier services such as DHL or PostNL. Please note that while our product prices include VAT, shipping costs are excluded. For our international customers, please be aware that Musiciangoods cannot be held responsible for any additional taxes and duties levied by your country's customs authorities. If you have any further inquiries regarding shipping or delivery, please do not hesitate to contact our customer support team.

SHIPPING TIMELINES:

USA:

Mousepads: Free Shipping - DHL Delivery 5-7 Working Days Merch: Free Shipping - UPS Delivery 3-5 Working Days

Europe:

Mousepads: Free Shipping - DHL Delivery 3-7 Working Days Merch: Free Shipping - UPS Delivery 3-7 Working Days

Rest of the World:

Mousepads: Free Shipping - DHL Delivery 3-18 Working Days Merch: Free Shipping - UPS Delivery 3-18 Working Days

RETURN POLICY

At Musiciangoods, we take great pride in ensuring the quality and condition of every order we deliver. However, if you find yourself dissatisfied with your Musiciangoods order, we offer a hassle-free return policy within 30 days of purchase.

How to Initiate a Return:

To initiate a return, please contact us at customerservice@musiciangoods.com.

Return Conditions:

For cases attributed to Musiciangoods, we will promptly address and resolve the issue at no additional cost to you. If the error cannot be attributed to Musiciangoods, you will be responsible for the return shipping costs. In instances where monetary refunds may not be possible, we offer alternative solutions such as exchanges for other items or the issuance of a gift certificate. Please note that Musiciangoods will not refund orders that are not picked up by the customer; these orders are only eligible for reshipment of the product.

Refund Policy:

A 10% re-stocking fee may be applicable to certain items due to reasons such as hygiene considerations, repackaging requirements, or payment fees. We aim to make the return process as smooth as possible to ensure your satisfaction with every purchase from Musiciangoods. Your understanding and cooperation are highly valued.

REFUNDS

Refund Eligibility:

We offer refunds for eligible products or services purchased directly from Musiciangoods. To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.

Refund Requests:

All refund requests must be made within 30 days from the date of purchase. To request a refund, please contact our customer service team at customerservice@musiciangoods.com and provide relevant details, including the reason for the refund request.

Non-Refundable Items/Services:

Certain items/services may not be eligible for a refund, including downloadable digital products once they have been accessed or downloaded, services that have already been provided or consumed, and customized or personalized products/services.

Refund Process:

Once your refund request is received and approved, we will initiate the refund process. Refunds may be issued in the same form of payment used for the original purchase. Please allow 3-5 business days for the refund to be processed and reflect in your account.

Return of Physical Goods:

If a return of physical goods is required for a refund, instructions will be provided by our customer support team. You may be responsible for covering the return shipping costs unless the return is due to an error on our part.

Refund Exceptions:

In certain cases, we reserve the right to deny or provide a partial refund based on specific circumstances, such as violation of our terms and conditions, abuse or misuse of our products/services, failure to comply with refund policy requirements, and failure to provide a legitimate delivery address.

Return Address:

Tellier Crooswijkseweg 108 3034 HP Rotterdam the Netherlands

We appreciate your trust in Musiciangoods and aim to provide a seamless and satisfactory shopping experience.