Refund policy

RETURN POLICY

At Musiciangoods, we take great pride in the quality and condition of every order we deliver. If you are dissatisfied with your order, we offer a simple and fair return process within 30 days of receiving the goods, in accordance with Klarna’s requirements.

How to Initiate a Return

To start a return, please email us at:
customerservice@musiciangoods.com

Our support team will guide you through the next steps depending on your location.

Return Conditions

When the issue is caused by Musiciangoods

We will resolve the issue at no additional cost. This may include sending a replacement or issuing a refund.

When the issue is not caused by Musiciangoods

You are responsible for return shipping costs.
If a refund cannot be issued, we may offer alternatives such as:

  • An exchange for another item

  • Store credit or a gift certificate

Uncollected Packages

Orders returned because the customer did not pick them up are not eligible for refunds.
These orders qualify only for a reshipment of the product.

RETURN ELIGIBILITY BY REGION

European Union (EU Customers)

Returns are accepted within 30 days.

Return Address (EU):
Musiciangoods
Crooswijkseweg 108
3034 HP Rotterdam
The Netherlands

United States (U.S. Customers)

Returns are accepted within 30 days.

Return Address (USA):
Musiciangoods
10013 Busey Road, Suite 400
Canal Winchester, OH 43110
United States

Other Countries

We do not accept physical returns from countries outside the EU and USA due to international shipping limitations.

However, refunds or replacements are still offered if there is an issue with your order, such as:

  • Damaged or defective items

  • Incorrect items

  • Production or fulfillment errors

Please contact support, and we will resolve the issue.

REFUND POLICY

Refund Eligibility

Refunds are available for eligible products purchased directly from Musiciangoods.
Proof of purchase (order number or receipt) is required.

Refund Requests

Refund requests must be made within 30 days from the date you received the goods.
To request a refund, contact:
customerservice@musiciangoods.com

Please include relevant details, including the reason for your request.

Non-Refundable Items

The following items or services are not eligible for refunds:

  • Digital/downloadable products that have been accessed

  • Services already performed

  • Customized or personalized items

Refund Process

Once your request is reviewed and approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 3–5 business days

Returns Required for Refunds

If a return is required for your refund:

  • Our support team will provide instructions

  • Return shipping costs may apply unless the issue is our responsibility

Refund Exceptions

Refunds may be denied or partially approved if:

  • Products have been misused or damaged

  • The request falls outside policy requirements

  • A valid delivery address was not provided

  • Terms and conditions have been violated