How can we help?

Enter your order number and email in the Track Your Order box below for real-time status. You’ll also get a tracking link by email once it ships.

Orders ship within 1–2 business days. Delivery is typically 3–7 days in the US/EU and 7–15 days internationally.

If it hasn’t shipped yet, contact us right away and we’ll do our best. Once shipped, it can’t be changed.

Yes — we ship to 80+ countries worldwide with tracking. See our Shipping Policy.

Possibly, depending on your country’s rules. Any duties are the customer’s responsibility and collected by your local carrier.

We’re sorry! Contact support with your order number and a photo and we’ll make it right with a replacement or refund.

Shipping is calculated at checkout by destination. Orders over $55 ship free.

We ship with DHL, USPS and local partners depending on your region.

Most orders are processed and shipped within 1–2 business days.

Yes, on orders over $55. See the full Shipping Policy for details.

We offer a 30-day money-back guarantee on physical products in original condition. Read the full Return Policy.

Contact support with your order number and we’ll send you return instructions.

Because digital downloads are delivered instantly, they’re generally non-refundable — but reach out if something’s wrong.

Send us a photo and your order number and we’ll replace it or refund you, no need to return it.

Most books are available as printed editions, PDF, or both — choose your format on the product page.

Guitar, bass, piano, ukulele, violin, plus music theory and mixing & mastering.

Yes — Regular, XL, and XL with LED on select designs.

Many include QR codes linking to free explainer videos.

You’ll get a download link by email right after purchase, and in your account under Orders.

High-resolution PDFs that work on any device and print beautifully at home.

Yes — they’re designed to be printed at home or at a print shop.

Absolutely — contact support with your order number and we’ll resend it.

Yes! Visit our Wholesale / Trade page to view the catalog and request pricing.

Wholesale orders start at 200 units, mixed across any products.

Fill out the form on the Wholesale page and our team will get back to you with pricing and next steps.

PlayTheory is our upcoming interactive music-learning app — real-time practice, lessons and personalized paths.

It’s coming soon. Join the waitlist to be the first to know.

Sign up with your email on the PlayTheory page or in our newsletter.