FAQ's

Welcome to our FAQ, we are so happy to have you here.
We have tried to answer the most common questions.

Ordering & Shipping

Get all the details on our shipping process, from order placement to delivery at your door.

How long does shipping take?

All orders are processed and shipped the same day. Typical delivery times are 3-8 days for North America, South America, and Europe, and 5-14 days for the rest of the world, including Asia, Africa, and Oceania.

How can I track my order?

A tracking link is sent to your email address after your order is shipped. You can also find tracking information on our website.

How are shipping costs handled?

We offer free shipping on all orders with a total value of $50 or more. For orders under $50, shipping costs are calculated based on your location and will be displayed at checkout.

Returns & Refunds

Understand our policies on how to handle returns and what to expect from the refund process.

What is your return policy?

We have a 30-day return policy. You can request a return for eligible items within 30 days of receiving your order. Please note that a 10% restocking fee may apply to certain returns.

How do I start a return?

To begin the return process, please email our team at customerservice@musiciangoods.com with your order details and proof of purchase.

Are any items non-refundable?

Yes. Downloaded digital products (PDFs), services already provided, and customized items are non-refundable.

Will I get a monetary refund?

Approved refunds are typically issued to your original payment method. In circumstances where a monetary refund is not possible, we may offer an exchange or a gift certificate instead.

Account & Terms of Service

Review our terms of service and our commitment to protecting your privacy.

What are the usage rights for the digital products I buy?

Your purchase includes a royalty-free license to use our digital products in your own media productions. However, you are strictly prohibited from reselling, copying, or distributing the files.

How is my payment information handled?

Payments are processed securely through PayPal and/or Stripe. We do not share your personal information with third parties for promotional purposes.

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