← Back to Help Center

Integritetspolicy

We value your privacy and are committed to being transparent about how we collect, use and protect your personal information.

Last updated: June 2026
Your data, protectedWe keep your information safe and never sell it.
What we collectOnly what’s needed to fulfil your order.
How we use itOrders, support, and—with consent—updates.
Your rightsAccess, correct, or delete your data anytime.
Need help?Questions? Our team is here.

1. Information We Collect

We collect information that you provide directly to us, information automatically collected through your use of our website, and information from third parties.

  • Information you provide: name, email address, shipping address, payment information, and any details you provide when placing an order or contacting us.
  • Information collected automatically: IP address, browser type, device information, pages visited, and how you interact with our website.
  • Information from third parties: such as payment processors and shipping partners who help us complete your orders.

2. How We Use Information

  • To process and deliver your orders and provide customer support.
  • To send order updates and, with your consent, marketing emails.
  • To improve our products, website, and services, and to help prevent fraud.

3. Marketing Emails

With your consent, we may send you product news and offers. You can unsubscribe at any time using the link in any email—we’ll always respect your choice.

We use cookies to keep the store working, remember your cart, and understand how the site is used. You can control cookies through your browser settings.

We share data only with trusted service providers who help us operate our store, including our e-commerce platform (Shopify), payment processors, shipping carriers, and email service providers. We never sell your personal data.

Depending on your location (including under the EU GDPR), you have the right to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise these rights, email support@musiciangoods.com.

We use appropriate technical and organisational measures to protect your data, and keep it only as long as necessary to fulfil the purposes described here or to meet legal obligations.

Our store is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us information, contact us and we’ll remove it.

We may update this policy from time to time. The latest version will always be available on this page.

Questions about your privacy? Email support@musiciangoods.com. We’re operated by Excellence Online B.V., Rotterdam, The Netherlands.

Still have questions?We’re here to help! Our support team typically responds within 24 hours.
25,000+ Musicians ServedJoin our growing community
4.8/5 RatingBased on 2,800+ reviews
80+ CountriesWe ship worldwide
Secure CheckoutYour data is always protected